Effectively Onboarding your Runner

Congrats, you’ve been matched to a runner and you’re about to get the support you’ve been waiting for! In this excitement, we want to ensure your runner can really hit the ground running (see what we did there ;)). 

Effective onboarding isn’t just a nice-to-have, it increases productivity and saves you valuable time and money. Here’s our checklist for effective onboarding to help you get the most out of your runner so you can both have a great first day and beyond!

Before Your runner Begins:

  • Provide them with any important information about your company (values, policies, goals and objectives, especially as they pertain to the gig they’ve just accepted)
  • Gather a list of any important contact information (if they can’t reach you, is there someone else on your team they can reach or an alternate way to get in touch with you?)
  • Set up the tools and software access and permissions they may need (company email account, access to any meeting, chat, or project management software they’ll be using in their work with you, etc)
  • Have an expectation setting discussion with your runner. This can take place via the Runner app messaging feature. A few things that should be shared in this discussion are:
  • What are the expected deliverables and timelines? 
  • What are your priorities for this role?
  • What are the existing or upcoming projects your runner will be working on?
  • What does the schedule look like (synchronous or asynchronous? Any recurring or required meetings?)
  • What’s the best way to reach you in case a problem arises?
  • Is there anyone besides you who the runner will collaborate or interact with? If so, make those introductions up front.
  • Ask your runner what their expectations are as well, to ensure alignment.
  • If there’s anything else that will help set your runner up for success with your gig, provide it upfront so they can study independently (for example: video training on special software your company uses, more detailed information on what your company does, company handbooks, etc.)

Day 1 

  • Dive deep into expectations. If you didn’t have an expectation setting discussion in advance, have it now. If you did, confirm with your runner that they feel aligned with your expectations. Providing as much guidance as you can up front will lead to much better results on the back end. 
  • Trust the process. Your runner was thoughtfully selected to join our talent pool and was assigned to a category and proficiency level by our highly capable recruiting team. We wouldn’t have suggested them for you if we didn’t feel confident in their ability to support you. 


After the gig has started

  • Provide regular feedback to your runner (whether the feedback is entirely positive or more constructive, our runners understand that feedback is shared to help them grow)
  • Know that onboarding isn’t always just a one-time thing; everyone is different and some people need just a bit more time until they feel totally confident with your processes
  • Remember that even though your runner isn’t technically your employee, they should be valued and treated with the same respect you’d want to give any team member. It’s the right thing to do and the smart thing to do, as people who feel valued will want to go above and beyond for you. Include them in company going-ons and whenever it makes sense, to help them feel like a true part of your team. 
  • If you feel that you’ve genuinely given it a try and successfully onboarded your runner, but things just aren’t working out, don’t hesitate to reach out to us for a replacement. We’ll handle the communication with your existing runner (to let them know the gig is ending for them and to provide them with any relevant up-skilling and coaching) and we’ll find a more suitable runner for you based on the feedback you provide. 

Effective onboarding will have a major impact on the outcomes of your gig and your company’s overall success. Thinking through this onboarding checklist will save you valuable time with your runner. If you have any questions about this process, please feel free to reach out to us at customersuccess@hirerunner.co 

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