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IT Support Engineer
Service- minded and enthusiastic customer advocate passionate about making my customers successful, using each customer engagement to improve and engineer the customer experience. I leverage my technical skills and over ten years of customer service experience to create highly personalized, positive, memorable experiences for customers and clients alike. I challenge myself to deliver daily customer wins and solve customer pain points, while meeting KPIs through empathetic conflict resolution, strategies for avoiding problems before they arise, and creating unique as well as innovative solutions to meet customer needs.
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