Customer Success & Diversity, Equity, and Inclusion Leader and cultural with 10+ years' experience leading through influence with large healthcare systems and IDNs. Recognized for exceptional communication, public speaking and writing skills, and designing and administering engaging and informative trainings for clinical teams that facilitate positive change. Well-versed in utilizing analysis and feedback to develop process improvements that enhance performance. Trusted advisor to senior leadership and key stakeholders across departments and locations, utilizing data-driven analysis and industry-leading best practices to develop strategies that ensure customer satisfaction. Demonstrated success in customer advocacy, focusing on client experience and engagement to drive revenue. Fluent in English and Hmong, and proficient in Spanish, Thai, and French. Gallup Certified Strengths Coach. Located in Oregon. PROFESSIONAL SKILLS & DOMAIN KNOWLEDGE Customer Success ・Account Management ・ Strategic Planning ・Healthcare ・ Diversity, Equity, Inclusion, & Belonging ・ Social Determinants of Health ・Risk Management ・ Compliance ・ Language Services ・Community Outreach ・ Advocacy・ Telemedicine ・Conflict Management and Mediation ・ Product Development ・ Project Management・ Public Speaking ・Business Administration ・ Data Analytics ・Voice of the Customer ・Communications ・Executive Coaching ・ Team Development ・ Operations Management ・ SaaS ・Software Integrations